Refund & Return Policy

1. Our Commitment to Quality

At Terrace Organic, we take great pride in the quality of every product we deliver. We source only the finest organic and natural products, and we stand behind them. If something isn't right with your order, we are committed to making it right.

2. When Returns Are Accepted

We accept return or replacement requests under the following circumstances:

• Product arrived visibly damaged or leaking during delivery
• Wrong product was delivered (different from what was ordered)
• Product was expired or past its best-before date upon delivery
• Product quality does not match our stated description

3. Non-Returnable Items

The following items are generally not eligible for return:

• Opened or partially consumed perishable food products (unless defective)
• Products damaged due to improper storage by the customer after delivery
• Return requests submitted more than 24 hours after delivery
• Products purchased on promotional sale or at a discounted clearance price

4. How to Request a Return

Contact us via WhatsApp or email [email protected] within 24 hours of receiving your order. Please include: your full name and order details, clear photos or a short video showing the issue, and a brief description of the problem. Our team will review your request and respond within 1 business day.

5. Refund & Resolution Options

Depending on the nature of the issue, we will offer: a free replacement of the affected product in your next delivery, store credit equivalent to the product value, or a cash refund processed via bank transfer within 3–5 business days. Our team will work with you to find the most convenient resolution.