Privacy Policy

1. Introduction

Terrace Organic ('we,' 'us,' or 'our'), based in Manado, North Sulawesi, Indonesia, is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, and how we handle it in accordance with Indonesia's Personal Data Protection Law (Undang-Undang Perlindungan Data Pribadi / UU PDP No. 27/2022).

2. Information We Collect

We collect the following personal information when you submit a product request through our website:

• Full name
• Email address
• Phone or WhatsApp number
• Delivery address or additional notes (optional)
• IP address and browser information (collected automatically by our infrastructure)

3. How We Use Your Information

Your personal data is used solely for legitimate business purposes:

• To process and fulfil your product order requests
• To contact you via WhatsApp or email regarding your request
• To improve our products and services
• To comply with applicable Indonesian laws and regulations

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy—typically up to 2 years after your last interaction with us. Anonymised data may be retained for analytics. You may request deletion of your data at any time by contacting us.

5. Third-Party Services

To operate our website and process your requests, we work with carefully selected third-party service providers. These providers only receive data necessary to perform their specific function and are contractually obligated to protect your information:

6. Your Rights Under UU PDP

Under Indonesia's Personal Data Protection Law, you have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate data
• Request deletion ('right to be forgotten') of your data
• Withdraw consent for data processing at any time
• File a complaint with the Ministry of Communication and Information Technology (Kominfo)

7. Cookies & Tracking

Our website uses essential cookies required for secure authentication and session management (provided by Clerk). We do not use advertising or behavioural tracking cookies. Font Awesome icons are loaded from a third-party CDN, which may set its own cookies. You may control cookies through your browser settings.